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Quick Overview

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ERP
ERP is often a confusing terminology but to put it in simple terms: ERP is an acronym meaning Enterprise Resource Planning. It is a software package/solution most often used within the manufacturing environment. ERP is a business tool that the management uses to operate the business for the day-in and day-out. It is usually comprised of several modules such as a financial module, a distribution module and a production module. Each of these modules share information that is housed within the database structures on which the ERP system was coded.

ERP helps to break down barriers between departments within a company. For example, many times the sales department may be selling 25% more product than the production department produces. By utilizing an ERP system, the sales department, production department, operations management, shipping, financial department, purchasing department all have access to the up-to-date information that is needed to operate smoothly within any manufacturing environment.

Customer Relationship Management (CRM)
Customer Relationship Management is the establishment, development, maintenance and optimisation of long term mutually valuable relationships between consumers and organisations. Successful CRM focuses on understanding the needs and desires of the consumer and is achieved by placing these needs at the heart of the business by integrating them with the organisation’s strategy, people, technology and business processes.

At its most basic, CRM involves customers, organisations and relationships, and the combination creates the need for management. It is not simply a buzzword, a new software package or a breakthrough in sociological research methodologies. It is the renaissance of a belief that at the heart of all transactions is the creation of mutual value for all parties.

E-Business
E-Business applications include applications that support e-business processes such as e-procurement, e-logistics, e-sales, e-support, e-employee, and e-intelligence. These e-business applications leverage Internet architectures to enable organizations to electronically market, sell, purchase, support, and understand their customers, suppliers, employees, and partners. A new

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